Troubleshooting
To view frequently asked questions about your
device, visit the product support pages at
www.nseries.com/support .
Q: What is my password for the lock, PIN, or
PUK codes?
A: The default lock code is 12345. If you forget the
lock code, contact your device dealer. If you forget
a PIN or PUK code, or if you have not received such
a code, contact your network service provider. For
information about passwords, contact your access
point provider, for example, a commercial internet
service provider (ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold
. To close an application, scroll
to it, and press C . Pressing C does not close Music
player. To close Music player, select it from the list,
and
Options
>
Exit
.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows
are clean.
Q: Why do missing, discoloured, or bright
dots appear on the screen every time I turn
on my device?
A: This is a characteristic of this type of display.
Some displays may contain pixels or dots that
remain on or off. This is normal, not a fault.
Q: Why can't my device establish a GPS
connection?
A: Find more information about GPS, GPS receiver,
satellite signals, and location information in this
user guide.
See "Positioning (GPS)", p. 92.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in
hidden mode. Check also that the distance between
the two devices is not over 10 metres (33 feet) and
that there are no walls or other obstructions
between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you
can end the connection from the other device or
deactivate Bluetooth connectivity in your device.
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Press
, and select
Tools
>
Bluetooth
>
Bluetooth
>
Off
.
Q: Why can’t the other device see the files
stored on my device in the home network?
A: Make sure that you have configured the home
network settings, content sharing is turned on in
your device, and the other device is UPnP
compatible.
Q: What can I do if my home network
connection stops working?
A: Switch off the wireless LAN (WLAN) connection
from your compatible PC and your device, and
switch it on again. If this does not help, restart your
compatible PC and your device. If the connection
still does not work, reconfigure the WLAN settings
in both your compatible PC and device.
See
"Wireless LAN", p. 114.See "Connection
settings", p. 171.
Q: Why can't I see my compatible PC in my
device in the home network?
A: If you are using a firewall application in your
compatible PC, check that it allows home media
server to use the external connection (you can add
Home media server to the firewall application's
exceptions list). Check from the firewall settings
that the firewall application allows traffic to the
following ports: 1900, 49152, 49153, and 49154.
Some WLAN access point devices have a built-in
firewall. In such cases, check that the firewall in the
access point device does not block traffic to the
following ports: 1900, 49152, 49153, and 49154.
Check that the WLAN settings are the same in your
device and compatible PC.
Q: Why can't I see a wireless LAN (WLAN)
access point even though I know I'm within
its range?
A: The WLAN access point may use a hidden service
set identifier (SSID). You can only access networks
that use a hidden SSID if you know the correct SSID,
and have created a WLAN internet access point for
the network on your Nokia device.
Q: How do I switch wireless LAN (WLAN) off
on my Nokia device?
A: The WLAN on your Nokia device switches off
when you are not connected or trying to connect to
another access point, or not scanning for available
networks. To further reduce battery consumption,
you can specify that your Nokia device does not
scan, or scans less often, for available networks in
the background. WLAN switches off in between
background scans.
To change the background scan settings:
1.
Press
, and select
Tools
>
Settings
>
Connection
>
Wireless LAN
.
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2.
To increase the background scan time interval,
adjust the time in
Scan for networks
. To stop
background scans, select
Show WLAN
availability
>
Never
.
3.
To save your changes, press
Back
.
When
Show WLAN availability
is set to
Never
, the WLAN availability icon is not shown
in the standby mode. However, you can still
manually scan for available WLAN networks, and
connect to WLAN networks as usual.
Q: How can I save my data before deleting it?
A: To save data, use Nokia Ovi Suite or Nokia Nseries
PC Suite to synchronise with or to make a back-up
copy of all data to a compatible computer. You can
also send data using Bluetooth connectivity to a
compatible device. You can also store data on a
compatible memory card.
Q: What do I do if the memory is full?
A: Delete items from the device memory or mass
memory. If your device displays the note
Not
enough memory to perform operation. Delete
some data first.
or
Memory low. Delete some
data from phone memory.
when you are deleting
several items at the same time, delete items one by
one, beginning with the smallest items.
See "Free
memory", p. 25.
Q: Why can’t I select a contact for my
message?
A: The contact card does not have a phone number,
an address, or an e-mail address. Press
, select
Contacts
, the relevant contact, and edit the contact
card.
Q: How can I end the data connection when
the device starts a data connection again and
again?
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To
stop the device from making a data connection,
press
, and select
Messaging
>
Options
>
Settings
>
Multimedia message
>
Multimedia
retrieval
and
Manual
to have the multimedia
messaging centre save messages to be retrieved
later, or
Off
to ignore all incoming multimedia
messages. If you select
Manual
, you receive a
notification when you have a new message in the
multimedia message centre. If you select
Off
, the
device does not make any network connections
related to multimedia messaging. To set the device
to use a packet data connection only if you start an
application or action that needs it, press
, and
select
Tools
>
Settings
>
Connection
>
Packet
data
>
Packet data connection
>
When
needed
. If this does not help, switch the device off,
and switch it on again.
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Q: Why do I have problems connecting the
device to my PC?
A: Ensure that you have the latest version of Nokia
Ovi Suite or Nokia Nseries PC Suite and that it is
installed and running on your compatible PC. For
further information on how to use Nokia Ovi Suite
or Nokia Nseries PC Suite, see the application help
or visit the Nokia support pages.
Q: Can I use my device as a fax modem with
a compatible PC?
A: You cannot use your device as a fax modem.
However, with call diverting (network service), you
can divert incoming fax calls to a fax number.
Q: Why can’t the device find any program
guides?
A: Select
Options
>
Rescan
. If this does not help,
select
Options
>
Settings
to view
System
status
. If there is no signal strength or it is low,
change location. Close and reopen the
Settings
dialog to see if the signal is better.
Q: What do I do if the kick stand comes off?
A: If you drop the device, for example, the kick stand
may come off but it can be attached back.
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